Hello KIRIAKOS,
Thank you for writing to eBay customer support regarding Double VAT being charged. My name is Divyani and I am here to help you in resolving the issue.
I understand that you are concerned for the double VAT charged even though the VAT has been already charged to you on eBay while purchasing the item. Please do not worry; I will help you in the best possible manner.
KIRIAKOS, Let me share that sometimes seller forgot to mention IOSS number on the package. Due to this issue you need to pay double VAT when the parcel comes to the destination country. Do not worry I will surely help you to get the double refund charged.
How to get the refund for additional VAT?
In order to get the refund for VAT you need to provide us receipt of VAT paid at custom while collecting the item. Kindly contact us with image of the Invoice/Receipt and we will help you with refund.
For your ease, I have shared the link below through which you will be able to upload the documents:
Please upload the proof in the below mention link:
https://ocsnext.ebay.com/ocs/mudcwf?deptName=CollectRemitRefund Once you contact us back with the required details, we will forward the details to the refund team for processing refund.
I would like to share that to forward the details to the refund team for processing the refund of the VAT amount paid on eBay, we will require exact order or item number. As it will allow to identify the root cause of your concern and help us to resolve this as soon as possible.
Please reply to this email to let us know:
1.The item number
2.Order id / registered email address from which you made the purchase.
3.Any other information you think might help us resolve this concern.
Thank you for your understanding and cooperation. I wish you the best for your future transaction.
We wish you good health and stay safe during these difficult times.
Kind Regards,
Divyani
eBay Customer Support