KEYSIGHT U1272A EMC replacement - Exchange program EU 2017

[Kiriakos GR]

Special procedure RMA for ITTSB Blog and old samples of U1272A & U1273A.
I did a choice for 2X U1272A instead, both of New re manufactured versions.

KEYSIGHT it did respond in my request (due their website request form) so and me to receive those new re manufactured versions of U1270A series.
New revision has fixed EMC issue.

I did the suggestion to KEYSIGHT (Germany) so me to accept two U1272A instead of another U1273A.
And they did accept.

I have two words to say, OLED display never win my trust compared to liquid crystal speaking of life cycle over the years.
As second I will say that I am thankful to Keysight because due this EMC issue I did gained the opportunity by this exchange program, so me to get two U1272A DMM which even up to date, this is among my most favorite DMM's for special missions.

U1272A this is a DMM that moves in both worlds of electrical and electronics,  among it strongest points this is sensitivity equal to Oscilloscope in AC/DC volt measurements of SMPS power supply.
Only U1272A and HIOKI DT4282 can be used reliably for ripple measurements from a few mV up to several volts.

Good quality multimeter for electrical use I have plenty, and this is mainly the reason that I did not request a model from U1280 Series Handheld Digital Multimeters.
Neither I liked the fact that display counts of 50.000 this is not constant and the meter switches to lower display counts in some ranges.
 

 

KEYSIGHT U1272A EMC replacement - exchange program EU
KEYSIGHT (Germany) sends me two meters (no accessories), and prepaid shipping labels for the return journey.
In those white envelops there is inside also calibration certificates.

I got some pictures to share with ITTSB Blog readers.

[Kiriakos GR]

Prior shipping back the old meters, I thought to take some pictures ( calibration verification) 

[Kiriakos GR]

In my recent login at my Keysight account, I found that at 13 February 2017 Keysight uploaded their :
Modification Recommended Service Note

Document name :  U1272A-07.pdf 

The Problem –Interference observed in the DC current measurement below 80MHz environment

U1272 2 A Handheld Digital Multimeter
Serial Numbers: MY00000000 / MY56999999


Registered DMM owners will have to use Keysight Infoline page, and there they will find this file, among with downloadable PDF of calibration report which was shipped with their DMM.
I did download calibration report of my two (new) replacement multimeter.
Additionally you may download Customer Service Report file as souvenir (available to ones performed product exchange ). 

Keysight told me that replacement meters they would have 3 months warranty period, but they did not pass this information at their website, in other words both U1272A they look as not covered by any warranty at Keysight Infoline page. 

[Kiriakos GR]

My content this is not getting read only by unknown visitors, I do inspect in person everything from time to time, for the shake of information's validity.

Since the Exchange program EU 2017, we are now a breath away from 2027.

I had a long time to log-in at what I was aware as Keysight Infoline page, Keysight website this changed,  and with a great difficulty I was able to find my two DMM listed in a new field this named as /support.keysight / Hardware / Manage  Assets / Active Assets.

The website this has now an awkward structure.
You do not have direct access at past made Certificate of Calibration files.
But you may request receiving them at your email account, the server will do it within two hours, the timer ticks as soon you request them. 
But no .... you will receive instead another download link .. this expires in seven days.   

My visit this did not discovered ONLY the boring details.   

FRESH NEWS .....  U1272A life cycle this is listed as up to 1 December 2030

Product Status:
Discontinued / Currently Supported

[Andrew-88]

Product Status:
Discontinued / Currently Supported

According to AI, Supported this translates to:
a) Replacing a meter under warranty.
b) Acceptance for calibration.

Spares for external case and battery cover, production this is stopped.   



   

[Kiriakos GR]

All true ... 

About spares the rule is ... for as long stock lasts.
At Keysight website nowadays, they are not listed any spares, your best bet this is communicating directly with local authorized dealer, so him to check for pricing and stock availability.